Terms and Conditions

The quotation we have supplied to you is valid for 30 days from the date of issue. To confirm your order, you will need to sign and return our contract. Please raise any questions with the contract before signing and we will be more than happy to help.

The quotation documents will specify all goods and services we propose, along with the total price for these goods and services including VAT if relevant. We will provide you with a timetable for supplying the goods and carrying out the installation. The quotation documents will include information as to the performance of the technology we have proposed to install. These performance estimates will be calculated according to the requirements of the appropriate MCS Standard.

We will discuss with you and provide you with information as to the location of key components. You will be given the opportunity to approve the site designs before work commences. We will advise you on approvals and permissions that may be required for the work. However, it will be your responsibility to ensure that such approvals and permissions are in place. If there are additional payments that you may have to make, such as planning costs or if you need to consult a Structural Engineer, we will offer assistance and advice, but you will be responsible for these costs. If there is a particular service or item of equipment that would normally be considered as part of the installation and you have requested that this not be included, then we will have documented this on the quotation.

Right to Cancel

To exercise the right to cancel, you must inform us of your decision to cancel this contract via the Cancellation Form which is available upon request.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received, including the costs of delivery
(except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is a result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:
1) 14 days after the day we receive back from you any goods supplied, or
2) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
3) If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We will collect the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Work begun prior to the expiry of the cancellation period

If you have agreed in writing that installation work will commence before the fourteen-day cancellation period expires, and you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out. You must confirm in writing that work may commence before your cancellation period expires.

You will be entitled to cancel this contract if there is a serious delay in our ability to carry out the agreed work that is outside of your control, but within our control. You will be entitled to a full refund.
If we are in serious breach of our obligations as detailed in this contract, then you will be entitled to cancel this contract, request a repair or replacement or you may be entitled to request compensation.
You can only recourse to these actions if the goods or services are incorrectly described or not fit for purpose. You will not be entitled to seek these remedies if you have changed your mind about the goods and services agreed to outside of any required cancellation periods.

Related credit and other agreements

If you decide to cancel your contract for our goods and services, then any credit agreement and any other
ancillary contracts related to the main contract will be automatically cancelled.

Our rights under this contract

If, within fourteen days of us informing you in writing of a serious breach of your obligations to us you have failed to rectify this breach, we will have the right to cancel this contract. Should we suffer any losses due to a breach of this contract then we will be entitled to reasonable compensation to cover these losses. We are required to attempt to keep all losses to a minimum.

Timetable for works

We will have agreed with you a timetable for carrying out the installation. By signing this contract you are
confirming that you agree with this timetable.

There can be occasions when this timetable may need to be varied, due to, for example, poor weather or
unavailability of goods and services. We will inform you of any delay we become aware of at the earliest
possible opportunity. We would then arrange a new mutually agreeable timetable. Should the delay be caused by us, or by our suppliers, and that delay could be considered as severe by a reasonable person, you would be entitled to cancel this contract without penalty to you. Should the delay be caused by you, we will attempt to accommodate that delay without cost to you. However, if the delay incurs us extra costs, for example scaffolding, we will require that you cover these costs. Scaffolding is free up to the value of £800, in the event scaffolding costs more, the difference must be covered by the customer, we will contact you in these circumstances for you to decide whether to proceed or cancel.

The Installation

The installation will be carried out strictly in line with the MIS Standard relevant to the technology, and to any document referred to within that standard. In addition, we will always ensure that we meet all our obligations under the RECC Code of Practice.
The goods we supply will be of satisfactory quality and fit for the purpose. They will operate as we have
described to you.

We will have insurances in place which will cover any loss or damage caused by us or our agents.
You will be required to supply to us normal services free of charge; this would include toilet, washing, water facilities and electricity. You should also ensure we have safe and easy access to the installation area. Any work to prepare for the installation, carried out by you or a third party that you employ, should be carried out in line with the agreed start date for the installation. If this work has not been completed and a consequent delay is caused, you may be liable for any costs incurred by us for such a delay.
The work will be carried out by personnel trained in each of the tasks they are assigned.
You will be given warranties for both the installation itself and for the installed goods. The terms of these
warranties will be given to you in writing, and we will explain them to you verbally.
Within seven days of the completion of the installation, we will hand over to you all documentation required as set out within the appropriate Microgeneration Installation Standard.

Deposits, advance payments and goods purchased with deposits and advance payments

Any deposit or advance payment you have made to us or will make to us according to the timescales set out in the quotation, will be placed in a “Client Bank Account”. These deposits and advance payments can only be used to carry out work under this contract. Should we cease trading because of receivership, administration, or bankruptcy, the monies in that bank account will be returned to you or will be given to another MCS Approved Contractor to complete the work. We are required under the RECC Code of Practice to protect any deposits and advance payments you make to
us, as well as the Workmanship Warranty, with an insurance policy. We will give to you the name and contact details of this insurance company with the quotation. You will be entitled to claim on this policy should we fall into receivership, bankruptcy, or administration.
When we purchase goods for use under this contract, the legal title to those goods or the proportion of which you have paid us for, will pass to you. We will either deliver them to you or we will store them for you and mark them as your property. They will be kept separate from other goods. We will ensure that these goods are insured until they are delivered to you.

You may make arrangements to inspect the goods or to remove them from our premises if you wish.
If we requested a deposit, then this deposit will not exceed 25% of the total contract price set out in the
quotation. Should you decide to cancel this contract within the fourteen-day cooling-off period, then this deposit will be returned to you promptly. If we request advance payments in addition to a deposit, the total of all advance payments and deposits will not exceed 60% of the total contract price.

We will not request advance payments to be made any more than 3 weeks from the agreed delivery or
installation date.

If we have requested a deposit before a full technical assessment of your property has been made, and we are unable to proceed because of something discovered during that technical inspection, then any deposits or advance payments will be returned. The quotation will set out in detail when invoices will be sent and the amounts due for each payment.

Goods belonging to us

Any goods belonging to us that have been delivered to you should remain clearly identifiable as our property. Until the title to the goods is transferred to you, the goods should be stored in such a way as they are protected from damage. They should be kept in their original packaging. Should you fear for the safety of the goods in any way, or you feel that the goods are causing any form of hazard, you should contact us. Should you terminate the contract for any reason, then, with reasonable notice, you must return and deliver the goods to us. If this happens then we will reimburse you if any of your money was used to purchase a proportion of the goods. If you do not return the goods to us, we retain the right to take legal proceedings to recover the goods or their value. This amount may be reduced by any reasonable costs we may have incurred.

Changes to the planned work

If you decide to make changes to any planned work after you have signed this contract you should contact us without delay. If you decide on the changes within the “Cooling Off” period, we will issue you with a new quotation. Should you decide to proceed you will have a further fourteen-day “Cooling Off” period following the signing of the new contract.

If you make changes to any planned work after your “Cooling Off” period has expired, we will try to
accommodate those changes. If these changes are made before we begin the installation process, we will
produce a new quotation, if you decide to accept this quotation a new fourteen-day working day “Cooling Off” period would apply. If, however, you decided to cancel this new contract, then any reasonable expenses we had incurred from the original contract would need to be paid to us.
If you wish to make changes during the installation itself, we will try to accommodate these changes if they are technically possible. We will discuss the costs of these changes with you and will provide you with a quotation if we are able to carry out the work you require. There can be occasions when we come across unexpected work. Should this arise, we will discuss this with you. If it is an area of work in which we are competent to operate, we will issue you with a quotation to complete that work. If the work is outside our area of competence, we will assist you in finding a suitably qualified contractor to carry out the work. If this unexpected work causes a delay in the installation process, we may need to make
reasonable charges for this delay.

Late Payment

You should make the payments agreed as per the quotation as they become due. The final payment will be due on completion of the installation. If you fail to make any agreed payment, we may cease work. If you fail to pay the amount specified in an invoice sent to you by the agreed due date, then we reserve the right to charge you interest until you pay the amount due. The interest rate we will charge will be 3% above the Bank of England base rate. It is not permissible under this contract to withhold any more than a proportionate amount of the outstanding balance for any alleged defect. If you do withhold any amount after a payment has become due, you should give us notice in writing of your intention and state the reasons for withholding payment before the final date on which payment is due. If we intend to cease work, we will give you notice of this in writing.

If you are in breach of this contract because you have not made a payment that was due to us and we have ceased work, you may have to compensate us for any additional costs we have incurred. Dependent on the circumstances, we may request that the goods be returned to us. If necessary, we will take
legal proceedings to recover the goods or/and any outstanding amounts due to us.

Mediation and Arbitration

If at any time a dispute arises between you and us that cannot be resolved, you may refer the matter to be handled through RECC’s dispute resolution procedure, provided it falls within their remit. We must agree to follow this procedure if that is your wish. The Code sets out the procedure for raising and resolving disputes between Consumers and Code Members. This section of the Code, and the Dispute Resolution Process, set out the process which Code Members and the Code Administrator will follow when made aware of a Complaint by a Consumer against a Code Member. The Dispute Resolution Process is available here: https://www.recc.org.uk/pdf/dispute-resolution-process.pdf

The aim of the Dispute Resolution Process is to provide a means of dispute resolution which is more effective and efficient than court action. The Independent Arbitration Service is the final stage of our dispute resolution process and is operated by the Centre for Effective Dispute Resolution (CEDR) on behalf of RECC. The Caseworker will provide full details of the application process to the parties as and when appropriate. This includes information on the costs (application registration fee) to the parties and the rules on awarding costs at the end of the process. Full details can be found on RECC’s and CEDR’s website using these links: https://www.recc.org.uk/consumers/how-to-complain/independent-arbitration

Our Responsibilities

After the installation has been completed, all our waste and rubble will be removed from the site. In the event of any damage caused by the installation team of Renewable Energy Solutions, we will rectify the damage caused. Any damage caused to your property by our installation team must be reported to Renewable Energy Solutions via email immediately. If during your installation we find pre-existing damage to your property, Renewable Energy Solutions will not be liable for repairing this, or the cost of the repairs. In the event an item you have requested is not available, we will notify you and replace the item with a like for like replacement in terms of functionality. If this is the case of solar panels, we will use the same colours as originally ordered. This will not be deemed as a material change to the contract by us or you as the customer.

Warranty

Warranties will not extend to damages to products caused by the customer. Accidents, misuse, acts of God, neglect of the products are not covered by the warranty.
If the system has been changed by anyone other than Renewable Energy Solutions, i.e., repositioning of the products or adding to the system, all warranties will no longer be valid. In the case of an event out of our control, the warranties will also no longer be valid.

Events outside our control

We cannot be held liable for, and changes in performance due to events outside of our control. An event outside of our control can include, but not limited to: striking, power cuts, terrorist attacks, war, fire, explosions, natural disaster, global pandemic, pigeons, pests.

Governing Law and Jurisdiction

The contract you have entered is governed by English Law. Renewable Energy Solutions and our customers both submit to the non-exclusive jurisdiction of English Courts. If you are a resident of Scotland, you may also
bring proceedings in Scotland.

Renewable Energy Solutions SW Ltd Registered in England and Wales 14074842 VAT Registration No: 411672520